1. Introduction

This Privacy Policy explains how Groupe Dentaire Pardo ("we", "our", "us") collects, uses, and protects personal information through its website and related services, including contact requests, referrals, and appointment-related communications.

We are committed to protecting personal information in accordance with applicable privacy laws, including Québec's Law 25.

2. Personal Information We Collect

a) Website Usage Information

When you visit our website, we may collect limited technical information such as:

• Pages visited
• Approximate location (city/region)
• Device type and browser
• Date and time of visit

This information is collected in an aggregated manner and does not directly identify you.

b) Contact Form

When you submit a contact request, we may collect:

• Name
• Email address
• Message content

This information is used solely to respond to your inquiry.

c) Referral Form

When a referral is submitted, we may collect:

• Referring professional information
• Patient identification information
• Health-related or treatment-related details relevant to the referral

This information may include sensitive personal and health information and is handled with heightened care and confidentiality.

3. Purpose of Collection

We collect personal information for the following purposes:

• Responding to inquiries and messages
• Managing referrals and appointment-related requests
• Communicating with patients and referring professionals
• Improving website performance and usability
• Meeting legal, professional, and regulatory obligations

4. Google Analytics

We use Google Analytics to understand how visitors use our website.

• Google Analytics collects aggregated usage data (e.g., page views, traffic sources).
• Analytics cookies are disabled by default.
• Google Analytics is activated only if you provide explicit consent through the cookie banner.
• Data collected by Google Analytics may be processed outside Canada.

For more information, please see Google's Privacy Policy: https://policies.google.com/privacy

5. Cookies

Essential Cookies

We use essential cookies that are necessary for the basic operation and security of the website.

Analytics Cookies

Analytics cookies are optional and are used only to understand website usage. These cookies are:

• Disabled by default
• Activated only after user consent

You may refuse analytics cookies without any impact on website functionality.

6. Consent and Withdrawal

Where required, your consent is obtained before collecting or using personal information.

You may withdraw your consent for analytics cookies at any time by:

• Using the cookie settings (if available), or
• Clearing your browser cookies or local storage

Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

7. Security of Personal Information

We take reasonable measures to protect personal information, including:

• Secure systems and access controls
• Limiting access to authorized personnel only
• Safeguards appropriate to the sensitivity of the information

8. Retention of Information

Personal information is retained only for as long as necessary to fulfill its intended purpose and to comply with legal and professional obligations.

9. Your Rights

In accordance with applicable laws, you have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Request information about how your data is used
• Request deletion where permitted by law

10. Contact Information

11. Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.